For those of you unfamiliar with tweetchats, people answer questions posed by the moderator and comment on other tweets using the hashtag specified – in this case #socialortho.
If you enjoy fast-paced discussions about important sports medicine, healthcare, and social media topics, join us for future #socialortho tweetchats. We usually hold these chats on the first Wednesday of each month. The next #socialortho tweetchat will take place on Wednesday, October 2 at 9 PM ET.
Sarah @BubblyHeart
@DrDavidGeier @PranaPT Jeeze, no. You guys should have lives too, you’re not lawyers. On call is still a thing if it’s emergency.
Dr. David Geier @DrDavidGeier
@BubblyHeart @PranaPT Exactly what we’re talking about in a few. And we all know that lawyers usually charge for calls, emails. #socialortho
Sarah @BubblyHeart
@DrDavidGeier @PranaPT Husbands a lawyer. Know it well. 6 min increments.
Ann Wendel @PranaPT
Welcome back to #socialortho
We hope everyone had a great summer! We’re looking forward to catching up with everyone tonight.
Mike Hopper @mnhopper1s
@PranaPT good evening Ann! Can’t wait for another great #socialortho chat!
Ann Wendel @PranaPT
@mnhopper1s Hi Mike! How’s preseason going? #socialortho
Mike Hopper @mnhopper1s
@PranaPT #socialortho Our football is 1-0! 🙂 Preseason is over 😉
Dr. David Geier @DrDavidGeier
@PranaPT Hey everyone! #socialortho
Ann Wendel @PranaPT
Tonight’s #socialortho chat is going to focus on patient/provider communication outside of the office.
Ann Wendel @PranaPT
@mnhopper1s So, does the team look good this year? #socialortho
Mike Hopper @mnhopper1s
@DrDavidGeier @PranaPT How’s Charleston this evening? #socialortho
Mike Hopper @mnhopper1s
@PranaPT We’ll be alright.. not great but not awful either. #socialortho
Dr. David Geier @DrDavidGeier
@mnhopper1s @PranaPT Not too bad. Love fall and spring here! #socialortho
Mike Hopper @mnhopper1s
@DrDavidGeier @PranaPT Several underclass injuries, but varsity is pretty healthy. Cheerleading is keeping me busy! #socialortho #AT4ALL
Ann Wendel @PranaPT
We’ll give everyone a moment to check in and then get started.Please remember to use the #socialortho in every tweet.Otherwise,I get cranky.
Mike Hopper @mnhopper1s
@PranaPT I’ve never seen it.. #socialortho
Ann Wendel @PranaPT
@mnhopper1s @DrDavidGeier Cheerleading is no joke! #socialortho
Steven Kleinman @StevenRKleinman
Hello everyone, excited to start up again #socialortho
Ann Wendel @PranaPT
@mnhopper1s That’s b/c David usually keeps me in line 🙂 #socialortho
Mike Hopper @mnhopper1s
@PranaPT @DrDavidGeier definitely not. Did you see my tweet the other night about cheerleading articles in PubMed? #socialortho
@StevenRKleinman Hey, Steve! How are you? #socialortho
Steven Kleinman @StevenRKleinman
@PranaPT #socialortho. Good thanks and yourself?
Ann Wendel @PranaPT
@mnhopper1s @DrDavidGeier Yes, can’t remember numbers,but significantly lower than other sports. #thesis #socialortho
Dr. David Geier @DrDavidGeier
@StevenRKleinman Hi Steve! Glad you’re back joining us for the chats too! Have a good summer in NJ? #socialortho
Ann Wendel @PranaPT
@StevenRKleinman Doing well! Getting back into the swing of the school year! #socialortho
Mike Hopper @mnhopper1s
@PranaPT @DrDavidGeier 67 for cheer; over 6k for football #socialortho
Wellpepper @Wellpepper
Excited for this chat—it’s right up our alley #socialortho
Ann Wendel @PranaPT
@Wellpepper Welcome! Good to see you here! #socialortho
Dr. David Geier @DrDavidGeier
@mnhopper1s @PranaPT Sorry I missed it. Email it to me if you get a chance. Like Ann, I’ve backed off of Twitter a little #socialortho
Steven Kleinman @StevenRKleinman
@DrDavidGeier #socialortho. Always something “exciting” happening here lol
Dr. David Geier @DrDavidGeier
@Wellpepper Very glad to have you. Can’t wait to hear people’s thoughts on patient boundaries! #socialortho
Ann Wendel @PranaPT
RT @PranaPT: So, here we go:
Q1: How accessible are you to your patients, during work and after hours? #socialortho
Mike Hopper @mnhopper1s
@PranaPT From AT standpoint, I’m available most of the time.. #socialortho cell phone is almost always on.
Ann Wendel @PranaPT
@mnhopper1s Day, night, weekends, holidays? #socialortho
Dr. David Geier @DrDavidGeier
@PranaPT @mnhopper1s She’s feisty, but she is a fun, great host. I don’t have to rein her in much! #socialortho
Steven Kleinman @StevenRKleinman
@PranaPT #socialortho. Email or phone office during work hours. Email anytime is best but my once I leave no phone
Mike Hopper @mnhopper1s
@PranaPT #socialortho As early at 5:30AM during the week and until 10PM. Weekends vary. Occasionally turn off ringer for “me time”
Dr. David Geier @DrDavidGeier
@mnhopper1s @PranaPT Interesting Mike. Bet you & other ATs have different perspective because 24/7 access seems normal for you #socialortho
Ann Wendel @PranaPT
@StevenRKleinman Do you stop answering emails at a certain time of day/night? #socialortho
Ann Wendel @PranaPT
@mnhopper1s Do you have an assistant AT, or are you “it”? #socialortho
Steven Kleinman @StevenRKleinman
@PranaPT ill answer email as long as I’m awake or infront of phone also depends in importance #socialortho
Dr. David Geier @DrDavidGeier
@PranaPT I don’t answer my work email once I leave office or OR. Realized I was answering emails close to midnight frequently
Mike Hopper @mnhopper1s
@PranaPT my assistant? HA! 911 😉 #socialortho
Ann Wendel @PranaPT
@StevenRKleinman So,this gets to the heart of the topic: we are in front of the phone more and more,therefore “available” more. #socialortho
Steven Kleinman @StevenRKleinman
@PranaPT #socialortho. I don’t give out my personal phone or personal email. Need some boundaries when u live near where u work
Ann Wendel @PranaPT
@mnhopper1s Dang, dude! #socialortho
Mike Hopper @mnhopper1s
@mgill52 @PranaPT I’m not sure how much it really changes.. #socialortho Expectations are high at HS level too..
Ann Wendel @PranaPT
@DrDavidGeier Midnight?! We need to talk about this! #socialortho
Wellpepper @Wellpepper
@StevenRKleinman is this your personal email or work #socialortho
Dr. David Geier @DrDavidGeier
@StevenRKleinman Steve, can patients reach you or your office by phone at night or on weekends? #socialortho
Steven Kleinman @StevenRKleinman
@PranaPT yes but I also can choose importance of answer at midnight or wait til morning. I am honest with patients #socialortho
Ann Wendel @PranaPT
RT @mgill52: @mnhopper1s @PranaPT having been at the college level, it was on call 24/7. Transitioning to high school now #socialortho
Mike Hopper @mnhopper1s
@StevenRKleinman #socialortho yea unfortunately I’m about to give out my personal cell # because my work phone isn’t working correctly..
Dr. David Geier @DrDavidGeier
@Wellpepper @StevenRKleinman Do any healthcare providers give patients their personal email? Should they? #socialortho
Steven Kleinman @StevenRKleinman
@PranaPT just told a 10yr old to email me if a problem and mom was happybut told mom I won’t check on Jewish holiday tomorrow #socialortho
Ann Wendel @PranaPT
@StevenRKleinman But,my point is,it’s not healthy to be at the computer or phone at midnight! #socialortho
Wellpepper @Wellpepper
@DrDavidGeier @StevenRKleinman we don’t think so—HIPAA risk #socialortho
Steven Kleinman @StevenRKleinman
@DrDavidGeier #socialortho. No no phone on wknd, my time…email me
Ann Wendel @PranaPT
@StevenRKleinman @DrDavidGeier But do you answer the emails on the weekend? #socialortho
Steven Kleinman @StevenRKleinman
@PranaPT #socialortho. I’m on phone checking personal email, fantasy baseball anyway so I don’t mind the email cause I choose when to answer
Ann Wendel @PranaPT
With a small,cash based practice,I provide a high level of customer service…yet,I have had to turn off phone/email at night. #socialortho
Wellpepper @Wellpepper
More frequent interactions can improve patient engagement/compliance but need to be manageable and secure for provider #socialortho
Steven Kleinman @StevenRKleinman
#socialortho I work right near where I love and I won’t tell people what street I live but they know the town….need private life too
Mike Hopper @mnhopper1s
@StevenRKleinman #socialortho I live 1/2 mile from my office.. and occasionally see athletes walking down my street; they know where we live
Steven Kleinman @StevenRKleinman
@PranaPT people should be reasonable and understanding of our outside work life #socialortho
Mike Hopper @mnhopper1s
@DrDavidGeier I shot you an email.. #socialortho
Ann Wendel @PranaPT
@StevenRKleinman Agreed. We “teach” our patients our rules. #socialortho
Dr. David Geier @DrDavidGeier
A1 Sounds like many of you respond to patient emails at night.Does that set expectations & almost require you to keep doing it? #socialortho
Steven Kleinman @StevenRKleinman
#socialortho can’t avoid them everywhere but still should respect us enough to have an outside life and family etc
Ann Wendel @PranaPT
@mnhopper1s @StevenRKleinman Anyone ever knock on the door?! #socialortho
Dr. David Geier @DrDavidGeier
@mnhopper1s I’ll check it when we’re done. It’s not patient email… #socialortho
Mike Hopper @mnhopper1s
@PranaPT LOL #socialortho I don’t know if any athletes have yet 😉
Ann Wendel @PranaPT
@DrDavidGeier Great question. I believe it does. If you answer at 11pm once,why not every time? #socialortho
Steven Kleinman @StevenRKleinman
@PranaPT @mnhopper1s #socialortho. No lol. I wouldn’t stand for it and am good about setting boundries
Howard Luks MD @hjluks
Hard to shut it off completely. Emergencies occur. Most patients respect night/weekend time off #socialortho
Ann Wendel @PranaPT
@mnhopper1s Just colleagues? Haha #socialortho
Howard Luks MD @hjluks
But I do get occasional call to confirm Mon appt on Sunday night 🙁 #socialortho
Dr. David Geier @DrDavidGeier
@StevenRKleinman @PranaPT I think better communication w them in clinic might prevent many of the questions. What do you think? #socialortho
Howard Luks MD @hjluks
@DrDavidGeier @StevenRKleinman @PranaPT we have an email policy we like to review w people re: expectations
Mike Hopper @mnhopper1s
@PranaPT #socialortho problem is I sometimes get called to deal with problems in office “since I’m close.” 5:30AM calls are great!
Ann Wendel @PranaPT
@hjluks Hi Howard. Do you rotate call in your office? #socialortho
Steven Kleinman @StevenRKleinman
#socialortho I flat out tell people I chek atleast once a day and I will get back to you ASAP. I’m open and honest with patients….
Ann Wendel @PranaPT
@StevenRKleinman Yes, I have a 24 hour rule for non emergencies. #socialortho
Steven Kleinman @StevenRKleinman
#socialortho most know if I’m out with family or away for a weekend cause I tell them hey if u need me ill be around or not.
Dr. Monique J Caruth @mjcDPT
@PranaPT #socialortho A1. If you’re business owner u want to accessible/available to clients & employees as that’s a “selling” point.
Ann Wendel @PranaPT
@DrDavidGeier @StevenRKleinman Yes, that and having FAQ on your website. #socialortho
Wellpepper @Wellpepper
@DrDavidGeier @StevenRKleinman @PranaPT also better information to take home #socialortho
Dr. David Geier @DrDavidGeier
@hjluks Agree Howard. I’ve had to set up more rigid boundaries too. Any patients get upset when you did? #socialortho
Howard Luks MD @hjluks
@PranaPT no.. I take call for my patients #socialortho
Ann Wendel @PranaPT
@mjcDPT Hi Monique! True…but, some boundaries are necessary, right? #socialortho
Steven Kleinman @StevenRKleinman
#socialortho. Openness and honesty. Ad setting boundaries….most respect them.
Ann Wendel @PranaPT
Q2: Do you see or treat patients during evening hours or on weekends? #socialortho
Wellpepper @Wellpepper
@StevenRKleinman @PranaPT setting expectations is important and then occasionally exceeding them #socialortho
Howard Luks MD @hjluks
@DrDavidGeier rarely.. I try to make it clear that emergencies should b a call to the svc #socialortho
Dr. David Geier @DrDavidGeier
@hjluks @StevenRKleinman @PranaPT Email, phone policies sound like a great idea. Give patients idea of what to expect up front #socialortho
Howard Luks MD @hjluks
@DrDavidGeier @StevenRKleinman @PranaPT yep.. I use Twistle -HIPAA cmplnt. First email they get is a welcome 2nd is the policy.
Mike Hopper @mnhopper1s
@PranaPT #socialortho Saturday injury clinic, obviously evening hours when at school.
Rachel Blakeman @RachelATC
@DrDavidGeier @mnhopper1s @PranaPT He’s not the only 1. My rugby players know they can get hold of me 24/7/365. Never really have off season
Dr. David Geier @DrDavidGeier
@RachelATC @mnhopper1s @PranaPT Every athletic trainer I know gets calls at all times and on weekends. Does it wear on you? #socialortho
Rachel Blakeman @RachelATC
@DrDavidGeier @mnhopper1s @PranaPT If it’s a legit injury, I’d rather know about it sooner rather than later so I can refer them…
Rachel Blakeman @RachelATC
@DrDavidGeier @mnhopper1s @PranaPT …or get them started on rehab.
Rachel Blakeman @RachelATC
@DrDavidGeier @mnhopper1s @PranaPT Had 1 ath who was doing her jr yr study abroad in England. She didn’t factor in time change…
Rachel Blakeman @RachelATC
@DrDavidGeier @mnhopper1s @PranaPT …called me at 2am my time abt a knee injury. They also know I sleep very little! LOL
Ann Wendel @PranaPT
@TuneInToGoonan What type of setting are you in? Outpatient ortho? #socialortho
Mike Hopper @mnhopper1s
@PranaPT #socialortho Boss sees patients late 2x week during school year in order to see athletes for me.. til 8PM
Steven Kleinman @StevenRKleinman
@PranaPT #socialortho. Til 7:30 at night, no weekend unless special case known ahead of time
Ann Wendel @PranaPT
@StevenRKleinman What time do you start if you finish at 7:30pm? #socialortho
Dr. Monique J Caruth @mjcDPT
@PranaPT hi sorry for late start #socialortho yes boundaries needed because can become tiring, frustrating & kinda abusive of personal time
Mike Hopper @mnhopper1s
@DrDavidGeier @RachelATC @PranaPT #socialortho it does. Sometimes I allow it to go to VM and then call back if it’s important..
Brad Morgan MEd AT @PirateATC
#socialortho I have contracts with several youth groups that I am “on call” for. I have little choice but to answer the phone when it rings.
Ann Wendel @PranaPT
A2: I do 7-3 M,W,F and 12-7 on T/Th. No weekends. #socialortho
Dr. David Geier @DrDavidGeier
@StevenRKleinman @PranaPT I try to make patient calls & check work email right before I leave. Then none at home. Works ok #socialortho
Steven Kleinman @StevenRKleinman
@PranaPT 9am #socialortho. 9-7:30 3x/wk. 9-1 one day and 3:30-7:30 another dy
Ann Wendel @PranaPT
What is the most frequent issue a patient is calling/emailing about after hours? Could it be handled differently? #socialortho
Mike Hopper @mnhopper1s
@DrDavidGeier @PranaPT Some days he comes in at noon so it’s not terrible. But he works all day since he’s the owner 😉 #socialortho
Steven Kleinman @StevenRKleinman
@DrDavidGeier @mnhopper1s @PranaPT most orthos near me are closed by 5pm some 6pm #socialortho
Dr. David Geier @DrDavidGeier
@PranaPT For me, MRI results. I like calling pts w results to free appts for new pts but much time wasted playing phone tag #socialortho
Dr. David Geier @DrDavidGeier
@StevenRKleinman @mnhopper1s @PranaPT I start at 7 AM too. Get young adults in for appts early so they aren’t late for work. #socialortho
Ann Wendel @PranaPT
@DrDavidGeier Could you schedule “MRI result consult” times in your day? Have patients on the schedule? #socialortho
Mike Hopper @mnhopper1s
@PranaPT calls from parents regarding their kid’s injury. #socialortho I could eliminate some if I would call them right away, but no time
Wellpepper @Wellpepper
We have found increased outside clinic communication in first few weeks of treatment keeps patients on track with home exercise #socialortho
Ann Wendel @PranaPT
@mnhopper1s That is tricky…probably no time to write out a quick note or anything on the spot? #socialortho
Dr. David Geier @DrDavidGeier
@PranaPT Might work. Getting people to answer phone is bigger problem than it should be. Trying diff approach in new practice #socialortho
Ann Wendel @PranaPT
@DrDavidGeier Maybe they get scheduled like an office visit,but for a phone consult… #socialortho
Dr. Monique J Caruth @mjcDPT
@PranaPT #socialortho home health patients calling fearing they’ve developed a DVT, drainage from incision, chest pain, Shortness of breath
Mike Hopper @mnhopper1s
@PranaPT No I do write out note, but tell kids to have them call/text with ?s Cell # goes on every form I fill out.. #socialortho
Ann Wendel @PranaPT
@mjcDPT Do you rotate calls with all of the therapists answering? #socialortho
Dr. David Geier @DrDavidGeier
@BubblyHeart Pediatrician friend of mine charges annual fee to family for right to get phone call responses on nights/weekends #socialortho
Dr. Monique J Caruth @mjcDPT
@PranaPT #socialortho made me implement thorough patient education on DVT, PEs, abnormal drainage etc. Calls have reduced since.
Ann Wendel @PranaPT
@DrDavidGeier @BubblyHeart Our pediatrician charges $20.00 to return a phone call after hours. #socialortho
Ann Wendel @PranaPT
@mjcDPT That was going to be my question! Pt ed can take the fear away and decrease calls. #socialortho
Dr. Monique J Caruth @mjcDPT
@PranaPT #socialortho we try not to have therapists/nurses suffer from burn out so directors/coordinators rotate on call duties
Sarah @BubblyHeart
@DrDavidGeier @PranaPT Skipping the chat- just freaked myself out by plucking a vicryl suture nearly 6 months post op… But on topic. (1/2)
Sarah @BubblyHeart
@DrDavidGeier @PranaPT (2/2) I emailed my Doc and he got back to me right away tonight. 🙂
Dr. David Geier @DrDavidGeier
@BubblyHeart @PranaPT Well then. An example of no boundaries. Maybe I’m in minority. But I do a lot outside of my practice too #socialortho
Wellpepper @Wellpepper
@PranaPT have you paid? #socialortho
Ann Wendel @PranaPT
Q3: So, what does everyone think about charging a fee for answering calls/emails after hours? #socialortho
Ann Wendel @PranaPT
@Wellpepper Only once 😉
#socialortho
Dr. Monique J Caruth @mjcDPT
@PranaPT #socialortho we advise clinicians to avoid giving out personal cell#/emails so if after hours office on call person takes call
Dr. David Geier @DrDavidGeier
@PranaPT @BubblyHeart Think my friend charges families $125/yr. Calls returned by their MD during day, on call MD night/weekend #socialortho
Dr. Monique J Caruth @mjcDPT
@PranaPT #socialortho it does for the most part, but some clients are very anxious and call no matter what.
Dr. David Geier @DrDavidGeier
@PranaPT What about mid-level providers returning calls? Or dividing up the nights among your partners? #socialortho
Ann Wendel @PranaPT
So,between patient care,and unpaid time for patient notes and patient questions…not much time left in the day… #socialortho
Dr. Monique J Caruth @mjcDPT
@PranaPT #socialortho was approached by someone today with MDPlus a 24/7 service for patients to contact clinicians
Dr. David Geier @DrDavidGeier
@mjcDPT @PranaPT Great advice! Do you do that through longer talks in person or also have information on website, pamphlets? #socialortho
Ann Wendel @PranaPT
@mjcDPT How does that work? #socialortho
Dr. David Geier @DrDavidGeier
@PranaPT Have to think that through, but it is a definitely a better option that what I was doing #socialortho
Dr. Monique J Caruth @mjcDPT
@DrDavidGeier @PranaPT #socialortho longer talks at evaluation. Nurses have developed handout with signs/symptoms of infection
Ann Wendel @PranaPT
@DrDavidGeier That’s why you keep me around…brilliant ideas… #socialortho
Steven Kleinman @StevenRKleinman
#socialortho biggest theme is patients want to know we care and have access to us. We just need to know what we are mad arent ok with
Dr. David Geier @DrDavidGeier
@PranaPT Might ask for dedicated cell phone from practice & tell patients I’ll call from that number to prevent screened calls #socialortho
Dr. Monique J Caruth @mjcDPT
@PranaPT #socialortho clients pay a monthly fee & have access to MD, psych, PT, NP for consults 24/7.
Ann Wendel @PranaPT
@StevenRKleinman I agree-spending time during appt to ask if any Q’s and really talk through stuff can cut down on calls. #socialortho
Ann Wendel @PranaPT
@mjcDPT So,not necessarily your own provider from your practice,but just from a “call center?” #socialortho
Dr. David Geier @DrDavidGeier
@mjcDPT @PranaPT I know providers wo have created a fairly extensive FAQ page on practice websites. Seems like a good idea #socialortho
Ann Wendel @PranaPT
@DrDavidGeier @mjcDPT Yes, also short videos on popular topics which can answer common questions. #socialortho
Dr. David Geier @DrDavidGeier
@mjcDPT @PranaPT I’m interested in the fee for call/email returns. Patients don’t mind paying? #socialortho
Dr. Monique J Caruth @mjcDPT
@PranaPT #socialortho yes from a call center but you can register your practice as one of the providers.
Joe Sabbatini @5ATXHSATC
If you are paid hourly, you can put that on for pay as “on the clock” time working. employers might not be ok with that #socialortho
Ann Wendel @PranaPT
@mjcDPT @DrDavidGeier Hmmm,but what if the on call provider gives different advice than what you would? #socialortho
Lisa Grant DPT/ATC @LisG20
I’m very late to this party but its a very interesting idea/topic. I think there is a place w/a fee #socialortho
Dr. Monique J Caruth @mjcDPT
@DrDavidGeier @PranaPT #socialortho I like that idea. Few patients on Coumadin don’t know what not to eat & throws off PT INR levels
Ann Wendel @PranaPT
@mjcDPT @DrDavidGeier Yes, things like that, that often get missed, until it’s an after hours issue! #socialortho
Dr. Monique J Caruth @mjcDPT
@PranaPT @DrDavidGeier #socialortho hmm didn’t ask him that question, see why I love twitter.
Ann Wendel @PranaPT
In a nutshell:prepare to work long days/nights in healthcare,have a FAQ page on website,possibly charge for after hours calls. #socialortho
Dr. Monique J Caruth @mjcDPT
@DrDavidGeier @PranaPT #socialortho he said they’ve enrolled a lot of people. It seems like having a MD/PT on retainer basically
Mike Hopper @mnhopper1s
@PranaPT healthcare can join the athletic training world! 😉 #socialortho LOL
Dr. Monique J Caruth @mjcDPT
@PranaPT @DrDavidGeier #socialortho oh boy tell me about it…sometimes I get so upset at the botched discharges from hospitals
Ann Wendel @PranaPT
@mnhopper1s AGGGHHH! I thought I was moving away from 24/7 when I got out of the AT room! 😉
#socialortho
Dr. David Geier @DrDavidGeier
@LisG20 Me too. Seems to be mixed thoughts on fees. Lisa, do you get a lot of after hours patient calls or emails? #socialortho
Lisa Grant DPT/ATC @LisG20
@DrDavidGeier I answer too many emails after hours
Ann Wendel @PranaPT
@mjcDPT @DrDavidGeier Things that make you go…hmmmmmmm.
#socialortho
Ann Wendel @PranaPT
I got it. Charge ten billion dollars… #socialortho
Lisa Grant DPT/ATC @LisG20
RT @LisG20: @DrDavidGeier I get emails or text messages, the ones I’m worried about get Cell# or if its a big case #socialortho
Dr. David Geier @DrDavidGeier
@LisG20 Ever had issues giving your cell number? Could you call them to check on them but use other number? #socialortho
Ann Wendel @PranaPT
Thanks, everyone for another fun #socialortho
Let’s keep discussing this idea-maybe we can help each other! See you on Oct.2nd!
Goodnight!
Dr. Monique J Caruth @mjcDPT
@PranaPT @DrDavidGeier #socialortho limits must be established especially if one has children and is married. For our own well-being
Lisa Grant DPT/ATC @LisG20
@DrDavidGeier I’ve had personal MD offer their Cell# & I turned it down but then called after hours# & never got a return call #socialortho
Dr. David Geier @DrDavidGeier
@LisG20 That’s how chat started. Many said they answer patient emails at night. I stopped a year ago. Hasn’t been a problem yet #socialortho
Lisa Grant DPT/ATC @LisG20
@mjcDPT @PranaPT @DrDavidGeier oh def limits need to be set #socialortho
Wellpepper @Wellpepper
@PranaPT thanks for hosting. Conversation spurred some ideas for us. #socialortho
Lisa Grant DPT/ATC @LisG20
@DrDavidGeier I have med issues & would pay extra fee for after hours contact (text/call/email) #socialortho
Dr. David Geier @DrDavidGeier
@5ATXHSATC If you look at accessible hours (for ATs – 24/7), then they are definitely underpaid. Not that they aren’t anyway #socialortho
Dr. David Geier @DrDavidGeier
@LisG20 I worry pts will resent idea of a fee. Honestly I don’t know that I want to do it. I like practice/personal boundaries #socialortho
Lisa Grant DPT/ATC @LisG20
@DrDavidGeier yea some will but you def can’t keep 100% people happy 100% time, esp in america
Dr. David Geier @DrDavidGeier
@Wellpepper @PranaPT Glad you liked it! Join us next month! #socialortho
Joe Sabbatini @5ATXHSATC
I work in a school district that pays by the hour, 40 hours per week for each AT. If I wanted to be a stickler, I could. #socialortho
Dr. David Geier @DrDavidGeier
@BubblyHeart I wasn’t being critical at all. Your MD obviously does respond at night. I set boundaries to do my other work #socialortho
Lisa Grant DPT/ATC @LisG20
@BubblyHeart @DrDavidGeier that sounds like a great doc Sarah!
Sarah @BubblyHeart
@DrDavidGeier He’s academic type- probably doing work at that time anyway. But I do feel bad, I resent when firm pings husband late ya know?
Tracy Sher MPT, CSCS @PelvicGuru1
@PranaPT That is still my Achilles- questions, notes, doc correspondence- unpaid but important #takestime #socialortho
Dr. David Geier @DrDavidGeier
@PranaPT I agree. Everyone keep discussing this issue throughout the next few weeks. I love hearing these ideas! #socialortho
Steven Kleinman @StevenRKleinman
@PranaPT @DrDavidGeier thanks to some great hosts for leading the conversation #socialortho
Dr. David Geier @DrDavidGeier
@StevenRKleinman @PranaPT Thanks for that! We like hearing ideas from all of you. Makes it fun for us! #socialortho
Ann Wendel @PranaPT
@mjcDPT @DrDavidGeier Interesting concept.Can see how it can work well for many common ?’s/symptoms (sinus infection,etc)… #socialortho
Dr. Monique J Caruth @mjcDPT
@PranaPT @DrDavidGeier #socialortho indeed. Curious the ROI for participating providers to get clients into clinic for paid visits.
Ann Wendel @PranaPT
@mjcDPT @DrDavidGeier Yes,but you could do it yourself,w/in your practice,more of the $ stays w you.Its worth considering.Charge per call… #socialortho
Remember to join the #socialortho tweetchat every month. We hold them the first Wednesday of each month at 9 PM ET unless we announce a change. Follow me on Twitter, and follow co-moderator Ann Wendel, for more information!